National Grid storm support
Published: 22 October 2026
We have some useful tips which you may find helpful to help you during a power cut:
You can report online if you experience a power cut. Keep the free electricity emergency number handy – call 105 to report a power cut, 24 hours a day.
Prepare your home – have a torch and a fully charged mobile phone ready, keep an external battery pack available to recharge devices. A wind-up, solar or battery-powered radio will help you stay updated. Protect sensitive equipment with a surge protector and keep non-perishable food on hand.
Check on others – monitor weather forecasts and check if neighbours, especially those who are vulnerable, need help.
Get extra support – sign up for the Priority Services Register, a free service providing tailored support to vulnerable customers.
Sign up for severe weather updates.
Additional information
If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime by:
All of our contact details can be found on our website.
For our most vulnerable customers, we also provide additional support during a power cut. Click on the link for more information about our Priority Services Register.